Terms of Service

1. Service Description

SavvSkout is an AI-powered online job scouting and management application developed by PCI Company. It automates job identification, application drafting, task management, and employer communication on behalf of the user, subject to mandatory Human-in-the-Loop (HITL) approval for all critical actions.

2. Eligibility & Account Registration

You must be at least 18 years of age to use SavvSkout. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, complete, and current information during registration.

3. Subscription Tiers & Fees

• Free Trial: $0 / 7 days — Basic scouting, Ghostwriter & Executor access, 3 job applications, manual approval required.
• Standard: $11.99/month — Full Scout, Ghostwriter & Executor, 20 applications/month, manual approval.
• Premium: $29/month — All Standard + VA Agent, 40 applications/month, milestone tracking, calendar sync, automated billing.
• Premium Ultra: $49/month — All Premium + Strategist Agent (Tone Learning), 60 applications/month, priority proxies.
• VIP: $699/year — All Premium Ultra + 500 applications/month (subject to 3/hr Human Threshold), priority proxies, dedicated support.

4. Strict Refund Policy

• All subscriptions are non-refundable after the 7-day free trial period.
• Cancellation prevents future billing but no refund is issued for the current active period.
• Refunds may be considered for continuous service outages exceeding 72 hours (excluding third-party platform outages) — claims must be submitted within 7 days of resolution.
• Refunds may be considered for confirmed fraudulent activity after thorough investigation.
• All requests must be submitted via the in-app Contact Support page. Processing takes 10–15 business days.

5. Application Limits & Human Threshold Compliance

SavvSkout enforces a maximum of 3 job applications per hour across all plans. This limit exists to ensure compliance with platform dignity, Human Threshold guidelines, and to maintain healthy platform relationships. Users must not attempt to circumvent this limit.

6. Human-in-the-Loop (HITL) & Kill Switch

By default, all AI agent actions require your explicit approval. You may enable Semi-Auto or Autonomous modes at your own discretion. A Kill Switch is always available to immediately halt all AI activity. Submitting completed work to employers and authorizing client billing will ONLY be performed with your explicit consent, regardless of AI mode setting.

7. Platform Usage & Compliance

You agree to use SavvSkout only for lawful job search purposes. You are responsible for ensuring your use of AI-assisted applications complies with the terms of service of third-party job platforms. PCI Company is not liable for account suspensions or bans on third-party platforms resulting from your use of SavvSkout.

7a. Automated Submission — Capabilities, Limitations & Service Level

SavvSkout routes every application through the best available submission path. The following describes what we guarantee, what we target, and what we explicitly do not promise:

What we guarantee (100%)

• A correctly prepared, reviewed, and formatted application package for every job you approve — including cover letter, proposal, and answers.
• A working path to apply: either automated submission on supported platforms, or a one-click open with all fields pre-filled and copied to your clipboard for manual paste.
• Immediate disclosure of submission status: we distinguish "submission confirmed" (we captured proof) from "pending review" (manual handoff required), and we never silently fail.

What we target but do not guarantee (80–95% success rate on supported paths)

• True automated submission on platforms with supported ATS patterns (Greenhouse, Lever, direct email-apply). Success rates are measured per source and reported transparently in your application history.
• Proof of delivery: where the ATS returns a confirmation page, confirmation email, or application reference ID, we capture and store it as evidence attached to your application record.
• Pre-flight checks run before every submission attempt to detect blockers (CAPTCHA, SSO login walls, cross-origin frames) and route to the manual fallback immediately rather than failing mid-flow.

What we do not promise (0%)

• SavvSkout will not attempt to bypass CAPTCHAs, break SSO/OAuth login walls, or circumvent any access control that a platform has deliberately placed in the application path.
• SavvSkout will not automate applications on platforms whose Terms of Service explicitly prohibit bot-assisted submissions, unless you as the user confirm that your intended use is permitted.
• No guarantee of employer response, interview invitation, or job offer — submission does not imply hiring outcome.

When automated submission encounters an unresolvable blocker (e.g. OTP required, mandatory file upload, security question), SavvSkout pauses the flow, notifies you, and presents the manual handoff with all prepared answers intact. You are never left with a broken half-submitted form.

7b. Prohibition of VPN & Proxy Usage

The use of VPNs (Virtual Private Networks), proxies, Tor, or any other IP-masking or traffic-routing technology while accessing SavvSkout or during the checkout and subscription process is strictly prohibited for the following reasons:

• Disruption of legitimate third-party integrations: SavvSkout relies on geolocation and routing signals to connect users with region-appropriate third-party job boards, ATS platforms, and partner APIs. VPN usage interferes with these signals and can cause degraded feature performance, incorrect job matching, failed submissions, or access restrictions imposed by those third parties — harming your own experience and that of other users.
• Violation of these Terms: Using a VPN or proxy to manipulate pricing tiers, circumvent region-based access controls, misrepresent your billing country, or bypass any security or compliance mechanism of SavvSkout constitutes a material breach of these Terms of Service.

PCI Company reserves the right to investigate accounts where VPN or proxy usage is detected in connection with checkout or subscription activation. Confirmed violations may result in account suspension, tier correction, or termination without refund, at PCI Company's sole discretion. This policy does not apply to VPN usage that is entirely unrelated to SavvSkout (e.g. on other applications on your device) and that does not affect your SavvSkout sessions.

8. EU AI Act Compliance

SavvSkout is classified as a high-risk AI system under the EU AI Act (employment category). PCI Company addresses this through: a Risk Management System; Data Governance & Quality controls; comprehensive Technical Documentation & Record-keeping (all AI actions are logged); full Transparency — users are always informed when an AI agent is acting; robust Human Oversight via HITL, Kill Switch, and manual withdrawal; and Cybersecurity measures including Zero Trust Proxy architecture.

9. US AI Bill of Rights Compliance

SavvSkout is designed to uphold: Safe and Effective Systems (rigorous testing, performance validation); Algorithmic Discrimination Protections (skill-based matching, user control over application content); Data Privacy (consent mechanisms, strong data protection); Notice and Explanation (users informed when AI is used, logs explain AI activities); Human Alternatives & Fallback (manual mode, Kill Switch, manual application withdrawal — user always has final say on critical actions).

10. Security Architecture

PCI Company implements: Zero Trust Proxy (military-grade, SOC2/Type 3 target); Encrypted Local Vault for device-stored credentials; Hardware-Level Credentials (WebAuthn/2FA passkeys); Sandbox Execution — each AI agent runs in an isolated container with unique IP addresses and rotating residential proxies.

11. Limitation of Liability

PCI Company provides SavvSkout on an "as-is" and "as-available" basis. PCI Company is not liable for:

• (a) any losses resulting from AI agent actions you explicitly approved via the Human-in-the-Loop confirmation step;
• (b) third-party platform decisions including account restrictions, bans, or application rejections;
• (c) job application outcomes, employer responses, or hiring decisions;
• (d) submission failures caused by CAPTCHA systems, SSO/login walls, platform-side infrastructure changes, or any access control deliberately placed by the target ATS or job board;
• (e) cases where automated submission was attempted in good faith on a supported path but where the platform's ATS changed structure or introduced new blockers after our last certification of that path;
• (f) indirect, incidental, special, or consequential damages of any kind.

PCI Company's maximum aggregate liability for direct damages shall not exceed amounts paid by you in the 3 months preceding the claim. The "pending review" status and manual handoff feature constitutes SavvSkout's fulfilment of its obligation to provide a working application path under §7a; no further liability attaches where that fallback was made available and the automated path was blocked by third-party controls.

12. VA Agent Platform Fee

When you use the VA Agent to complete freelance work and invoice employers through SavvSkout, PCI Company retains a 7% flat platform fee on each invoice. The remaining 93% is transferred to your connected Stripe or PayPal account within 2–7 business days. This fee covers payment processing, escrow protection, and platform infrastructure. The 7% fee applies uniformly to all subscription tiers and does not vary with volume.

13. User Referral Program ("Refer & Earn")

SavvSkout users receive a unique referral code. When a referred user creates an account using your link and activates a paid subscription (Standard, Premium, Premium Ultra, or VIP), your referral count increases. For every 5 successful referrals, you earn 1 free month credit equal to your current subscription tier's monthly price, automatically applied to your account balance. Referral credits have no cash value and are non-transferable. Self-referrals and referrals of existing accounts are not counted. PCI Company reserves the right to audit referral activity and void credits earned through fraudulent or abusive patterns.

14. Affiliate Program

Affiliates must have 2,000+ followers on YouTube, Instagram, TikTok, or relevant Podcasts, operate in approved niches, and comply with PCI Company brand guidelines. Commissions apply only to the 1st month subscription of referred users, payable after the 1st billing cycle completes without cancellation or refund. PCI Company reserves the right to suspend affiliate accounts for violations.

15. Governing Law & Amendments

These Terms are governed by applicable EU and US law. PCI Company reserves the right to amend these Terms with 30 days' notice. Continued use of the service after amendments constitutes acceptance.